‍LOI TERMS OF SERVICE

Effective Date: June 5th, 2025
Last Updated: June 5th, 2025

Welcome to Loi (“Loi,” “we,” “our,” or “us”), a dedicated intake inbox that helps law firms capture, organise, and follow‑up with prospective clients. By creating an account, clicking “I agree,” or otherwise accessing any Loi website, application, or service (collectively, the “Service”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (the “Terms”). If you do not accept the Terms, do not use the Service.
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1. Definitions & Beta Status

• “Beta” means a pre‑release or trial version of the Service. The Service is currently offered as Beta, so functionality may change, and outages or errors may occur.
• No Legal Advice. Loi is not a law firm or intake agency and provides no legal advice. Use of the Service does not create an attorney–client relationship between Loi and you or your clients. You alone remain responsible for compliance with all laws, regulations, and professional‑conduct rules that apply to your practice.
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2. Account Registration & Security

• You must provide accurate, current, and complete information during registration and keep it updated.
• You are responsible for safeguarding your credentials and for all activity under your account. Notify us at contact@loi.law immediately if you suspect unauthorised use.
• Each user must be at least the age of majority in their jurisdiction and not barred from receiving the Service under applicable law.
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3. Fees & Payment

• Beta Pricing. During Beta the fee is USD $15 per month per user, charged monthly in advance.
• Future Plans. We will collaborate with Beta customers before moving to standard pricing.
• Automatic Renewal. Subscriptions renew automatically unless cancelled before the end of the current term.
• Late Payments. Declined or overdue payments may result in suspension or deletion of your account.
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4. Acceptable Use

You agree to use the Service lawfully and to:

1. Maintain client confidentiality.
2. Obtain any consent required before storing or transmitting client data via email, SMS, or cloud services.
3. Refrain from sending spam, malware, or illegal, infringing, or harassing content.

Loi may suspend or terminate access for violations or suspected violations.
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5. Confidentiality

Client Intake Data (defined in the Privacy Policy) is encrypted in transit and at rest. We treat such data as your confidential information and will not disclose it except as permitted in these Terms, the Privacy Policy,  a Data Processing Addendum, or as required by law.
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6. Privacy & Data Processing

Our collection, use, and disclosure of personal information are governed by the Loi Privacy Policy, which is incorporated into these Terms. You act as the data controller, and Loi acts as service provider / data processor. You represent that you have obtained all necessary rights and consents to provide Client Intake Data to us.
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7. Third‑Party Services & Integrations

The Service integrates with services such as Twilio, Gmail, Outlook, OpenAI, and Clio. Your use of each integration is subject to that provider’s terms. Loi is not responsible for any acts, omissions, availability, or security of third‑party services.
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8. Service Levels, Security & Incident Response

• Uptime Target. When the Service exits Beta, Loi will use commercially reasonable efforts to maintain 99.5 % monthly uptime, excluding scheduled maintenance and events beyond reasonable control.
• Support. Email support is available Monday–Friday, 9 a.m.–6 p.m. ET at contact@loi.law.
• Security. Data is encrypted in transit (TLS 1.2+) and at rest (AES‑256); access is logged and periodically reviewed.
• Breach Notice. We will notify you without undue delay—and in any case within 72 hours—after confirming a breach that affects Client Intake Data. The notice will outline scope, impact, and remediation.
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9. Intellectual Property & Feedback

• Service IP. Loi and its licensors own all intellectual‑property rights in the Service. You receive a non‑exclusive, non‑transferable right to use the Service during your subscription or Beta period.
• Your Content. You retain all rights in Client Intake Data. You grant Loi a limited licence to process such data to deliver and improve the Service.
• Feedback. You grant Loi a perpetual, royalty‑free licence to use feedback you provide, without obligation.
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10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. LOI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT DATA LOSS WILL NOT OCCUR.
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11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• LOI IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY.
• LOI’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED (i) THE AMOUNT YOU PAID LOI IN THE 12 MONTHS BEFORE THE CLAIM OR (ii) CAD $100 IF YOU PAID NOTHING.
• The above limits do not apply to liability for gross negligence, wilful misconduct, or amounts payable under Section 12 (Indemnification).
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12. Indemnification

You will defend, indemnify, and hold harmless Loi and its affiliates, officers, directors, employees, and agents from any third‑party claim, damage, or expense (including reasonable legal fees) arising out of: (a) your misuse of the Service; (b) your breach of these Terms; or (c) your violation of applicable law or third‑party rights.
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13. Term & Termination

• By You. You may cancel at any time via the Service or by emailing contact@loi.law.
• By Loi. Loi may suspend or terminate (i) for your breach, (ii) for non‑payment, (iii) if required by law, or (iv) at the end of Beta.
• Effect. Upon termination, your right to use the Service ceases. We may delete account data after 30 days, subject to legal retention obligations. Sections 5, 6, 9–12, 15, and 16 survive termination.
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14. Dispute Resolution & Governing Law

These Terms are governed by the laws of Ontario, Canada, and applicable federal laws, without regard to conflict‑of‑laws principles.
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Arbitration & Class‑Action Waiver. Any dispute will be resolved by confidential, binding arbitration in Toronto, Ontario, administered by the ADR Institute of Canada (simplified rules). No class or representative actions are permitted. Either party may seek injunctive relief in court to protect IP or confidential information.
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15. Compliance & Export Controls

You represent that neither you nor your organisation is on any Canadian or U.S. restricted‑party list and that you will not use the Service in violation of export‑control or sanctions laws.
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16. Miscellaneous

• Assignment. You may not assign these Terms without our prior written consent; Loi may freely assign.
• Force Majeure. Loi is not liable for failure to perform due to events beyond its reasonable control.
• Entire Agreement. These Terms (plus the Privacy Policy and any DPA) constitute the entire agreement and supersede all prior agreements.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Waiver. Failure to enforce any provision is not a waiver of future enforcement.
• Notices. We will send legal notices to the email associated with your account; you will send notices to contact@loi.law.
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17. Contact

Questions about these Terms? Email contact@loi.law.